Refund Policy

At Our Rummy, we are committed to ensuring a fair and responsible gaming environment. We understand that sometimes situations arise where you may request a refund. Our refund policy is designed to be transparent and customer-friendly while ensuring compliance with legal and regulatory standards.

Eligibility for Refund

1. Incorrect Transactions: Refunds are processed if there is a proven case of the amount being charged to your account but not credited to your account due to a technical glitch.
2. Unutilized Deposits: If you have made a deposit but have not utilized the funds for gameplay, you may request a refund of the unutilized amount.
3. Technical Issues: In cases where technical issues prevent gameplay in a way that impacts your funds, you may be eligible for a refund of the affected amount.

Refund Process

To initiate a refund, please contact our customer support team with your request, providing all relevant details and proof of transaction (if applicable). Our team will review your request and may require additional information or documentation. Once your request is approved, refunds will be processed directly to the original method of payment within [7-10 day] business days.

Limitations

Refunds are not available for losses incurred as a result of gameplay, including technical disruptions on the user's side. Deposits used in games that have been played to completion are not eligible for refunds. Chargeback requests made through your financial institution will be vigorously contested and may result in the suspension of your account.

Amendments

Rummy reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Cash Withdrawal Process

Withdrawing money from your rummy account is a simple and secure process designed to protect your funds.

Steps to Withdraw:

1. Log in to your rummy account and go to the "My Account" section.
2. Select "Withdrawal" and choose your preferred transfer method – either Bank Transfer or UPI.
3. Enter the amount you wish to withdraw (within the specified limits), provide the required details (such as bank or UPI information), and click "Continue" to complete the process.

Withdrawal Limits:

• Minimum withdrawal: ₹10
• Maximum withdrawal: ₹10,000
• Withdrawals can be made only three times per day. If you attempt to withdraw more than three times in a day, you will need to get approval from the support team by providing a reason for the additional request.

Important:

Before making any withdrawal request, ensure that you have uploaded valid ID and address proof for verification.

In case your withdrawal request fails due to bank issues or other reasons, the funds will either be returned to your rummy account or the transaction will be reprocessed. Bank reversals typically take 4-5 working days to reflect in your account.